WALLOWA COUNTY — Heading into the holiday season, Pacific Power is reminding customers to be vigilant about fraudulent communications from scammers posing as utility representatives. This activity tends to increase during this time of year.
Customers can protect themselves from these types of schemes by being aware of the following facts:
Fact: Pacific Power will not contact any customer demanding immediate payment to avoid disconnection of service the same day.
Fact: Pacific Power does not ask customers to make payments by purchasing a prepaid card. You and other customers can always choose how you would like to make your payments.
Fact: Pacific Power will not demand immediate payment for damaged or broken electrical equipment or any other service.
Fact: Pacific Power customer service employees will always have your correct account number.
Fact: Pacific Power will not demand payment via text message. Pacific Power encourages customers to set up their online billing profile at Pay My Bill (pacificpower.net) where they can pay bills and review statements.
Scammers may also use a sophisticated deceptive tactic that makes it appear to caller ID systems that the call is coming from Pacific Power when it is not. If you receive a call that uses one of the scamming methods mentioned above, or that seems suspicious in any way, hang up and call Pacific Power’s customer service team directly.
Remember, if you still have concerns about the legitimacy of a call, you can always call our published customer service number, 1-888-221-7070. Pacific Power is asking customers to report information about any scam calls received, including the phone number the person is calling from and any information that may help to track down the fraudsters.