PORTLAND — With many Pacific Power customers experiencing difficulties paying bills due to the COVID-19 pandemic, the company voluntarily extending its suspension of late fees and service disconnections.
Pacific Power is encouraging customers to speak with a customer care representative who can help provide peace of mind and assistance.
The company has several important resources available for those facing difficulty paying electric bills, including setting up a flexible payment plan, connecting with services offering financial assistance, and evaluating energy usage for insights on reducing costs.
When speaking with a customer care representative, customers can request more time to pay bills or set up a payment plan tailored to their circumstances. Customers can also enroll in Equal Pay to even out seasonal bill differences. It’s easy to make payment arrangements online, too.
Customer care representatives can connect customers with energy assistance through Oregon Energy Fund or Project HELP in Washington to help pay bills.
Customers can call 888-221-7070 or visit www.pacificpower.net/billhelp. As a reminder, scammers are actively targeting energy customers in our region. If you receive a call, text or email threatening to shut off your power unless you pay immediately, it’s a scam.